During the semester, telehealth visits are available for any student to connect to a counselor, be it to get general information about counseling, set up services, get referrals, or speak to a counselor about an urgent care need.
If you feel you should connect with a counselor the same day, please call 978-542-6413 or see below for mental health emergency information. Please be aware Counseling and Health Services is closed between Christmas and New Years.
For non-urgent needs you can call the above number, or you can also connect to the general counseling mailbox at chsportal.salemstate.edu. To log in, use your Salem State ID, with the “S” in front of the number and your regular password. Use the Messages tab once in the Health Portal. Select the option to message a counselor about counseling services. If you are already connected to a counselor, your message will be forwarded to them.
Getting Support for Mental Health Emergencies or Crises
Counseling services offers free and confidential professional counseling or therapy to support student development and assist students with their mental health needs. Personal concerns and challenges are a normal part of the college experience. Students frequently seek counseling to deal with a variety of life issues including anxiety, family concerns, academic stress, sexual violence, racial trauma, sexual and gender identity development, and ongoing mental health symptoms.
We offer daily consultation visits for students interested in services or who are having an urgent need Monday-Friday, from 8:30 am-5 pm. Crisis support is available via text by texting HOME to 741-741 anytime.
In the event of an emergency after business hours, call 6111 if you are on campus. Call 911 if you are off campus, or go to your nearest emergency room.