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Helping You Reach Your Goals

About Retention Services

Retention Services is dedicated to increasing student success, satisfaction, and graduation rates through connecting students to important resources and offices on campus. There are numerous resources and support systems in place to make sure that you get the encouragement and guidance you will need. Navigate is a system used by Retention Services to provide strategies for success with customized, relevant information to help you make the most out of your experience.

How We Help

Launching for students in the fall of 2019, Navigate is a mobile advisor that gets you from orientation to graduation. The app helps you choose the right major, navigate requirements from financial aid to course registration, and stay on top of important dates and deadlines—all in the palm of your hand.

Navigate is a comprehensive university-wide student success platform linking faculty and staff to students. This powerful tool will assist Salem State University in strategically supporting our students and addressing the needs of our campus. The new system’s efficacy is greatly dependent upon the engagement of its users: as such, each constituency – students, staff, and faculty – needs to become familiar with Navigate and commit to its use.

  • As a member of the faculty, you will use Navigate to:
  • Raise a concern regarding a student’s academic performance
  • Describe student behavior(s) that may warrant support or intervention from a non-academic office
  • Submit academic progress reports
  • Schedule academic advising sessions with your assigned students
  • Record advising notes from your advising sessions

Visit the retention services channel on Polaris (login required) to read updates on the rollout, discover upcoming trainings and find support.

Make the Most of Your Salem State Experience


Connect with Us!

Professional Staff

Jesus Montoya, associate director, Retention Services 

Office Location and Hours

North Campus 
Meier Hall 
2nd Floor, Room 245A


Monday-Thursday: 8:30 am-5 pm
Friday: 8:30 am-4:30 pm


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