Top 3 ITS Requests
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ITS Help Desk
Our help desk team is here assist you with all your tech support needs. -
Wi-Fi Support
Find answers to common Wi-Fi questions. -
Student Computing
Here you will find our recommended laptop specifications.
Getting Help From ITS
ITS help desk serves as the primary contact point for all information technology services. This is the place to start for all of your computer, printer, telephone, and networking questions or issues.
- ITS Help Desk
- Student Portal (Navigator)
- Staff Portal (Polaris)
- Student Knowledge Base (Ask the Viking)
- Technology Training
Additional Services
Learn about our secure network access control, what systems you can use on the network, and how to connect using wireless (Wi-Fi) or a wired connection.
Discover information on student laptop requirements, recommendations, and special pricing. Learn about our student laptop support location.
Discover how to access Salem State systems including email, Navigator, Canvas eLearning, and more using your Salem State user ID and password. Find answers to all things account-related.
Access technology tools used to communicate, as well as to plan, track, and manage tasks.
Protect your data, electronics and identity using our comprehensive information security program. Learn more about this system and discover our tips to better secure your online identity.
- Device, Data and Identity Protection
- Cyber Threat Monitoring and Incident Response
- Report an Incident
- Enterprise Risk Management and Network Security
- Security Awareness and Education
- Consulting
Access resources and enhance your teaching and learning experience.
- eLearning (Canvas)
- Classroom Media
- Video Production Services
- Academic Software
- Google Applications for Education
ITS Policies
For ITS policies, please refer to our records site.
Contact Us
For technical support, submit a ticket to the IT Help Desk.
Information Technology Services
352 Lafayette St.
Salem, MA 01970