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The Art of Small Talk

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Please note that this event has already occurred.
Presentation sponsored by the Salem State University Alumni Association

While commonly considered a superficial frill of a bygone era, professional networking is an essential professional skill. Come learn how to handle business situations, from conferences to cocktail parties, with poise and confidence.

This is an interactive program designed to be both educational and entertaining. Register now to join the event!

Discussion Topics

  • What to Know Before You Go
  • Nametags: Where They Go and Why
  • Handshakes: Lessons from Goldilocks
  • Introductions: What They Say About You
  • Body Language: What You Are Really Saying
  • Conversation: Business versus Social
  • Connecting With Clients and Customers
  • Building Business Relationships

About the Presenter

Jodi RR Smith, president and owner of Mannersmith, is an etiquette consultant specializing in social and professional conduct. Working with individuals, corporations, and other organizations, Jodi educates in a way that is both instructional and entertaining, helping her clients increase their confidence levels and achieve success in today's world.

Jodi has been promoting better behaviors since 1986. She received her Bachelor's Degree in Psychology from the University of Rochester and her Master's Degree in Industrial and Labor Relations from Cornell University. Her extensive background in motivational psychology and human resources has served to reaffirm her belief that proper manners and etiquette are an essential part of functioning successfully in today's world.

Ms. Smith is also the author of the Barnes & Noble titles The Etiquette Book: A Complete Guide to Modern MannersFrom Clueless to Class Act: Manners for the Modern Man and From Clueless to Class Act: Manners for the Modern Woman.

Why etiquette? "Credentials" (or, How I Became an Etiquette Advocate) is a light reflection on Mannersmith's humble beginnings.

More information about Jodi can be found on

Please be sure your email address is spelled correctly when registering. An inaccurate email address will prevent you from getting relevant program information.

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When 9:00pm
Career Services

For access and accommodation information, visit our page on access or email

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