Education after high school costs money, time and effort. As a consumer, there are student rights and student responsibilities. Salem State College, by its participation in Title IV programs, is required to provide consumer information and services.

Student Rights
You have the right to ask the College:

1. The names of its accrediting or licensing organizations (Academic Affairs, Meier Hall, 2nd floor, Undergraduate and Graduate College Catalog's).
2. About its programs; its instructional laboratory, and other physical facilities; and its faculty (College Catalog; Academic Affairs, Meier Hall, 2nd Floor).
3. How much it costs to attend (www.salemstate.edu/finaid or www.salemstate.edu/admin_finance/bursar/tuition_fees.html).
4. What the College's official refund policy is (i.e., how much you will be charged based on when you leave the institution), (Undergraduate and Graduate College Catalog's).
5. The Return of Title IV and State Funds Policies (how much financial aid is earned based upon attendance ), (Financial Aid Office, www.salemstate.edu).
6. What financial assistance is available, including information on federal, state, local, private, and institutional financial aid programs (www.salemstate.edu/finaid).
7. What the procedures and deadlines are for submitting applications for each available financial aid program (www.salemstate.edu/finaid).
8. What criteria it uses to select financial aid recipients (www.salemstate.edu/finaid)
9. How it determines student financial need. This process includes how costs for tuition and fees, books and supplies, room and board, travel, and personal and miscellaneous expenses are considered in the student's cost of education. It also includes what resources, such as family contribution, other financial aid, assets, etc., are considered in calculating student need. (www.salemstate.edu/finaid).
10. How much of the student's financial need, as determined by the institution, has been met (www.salemstate.edu/finaid).
11. To explain each type and amount of assistance in your financial aid package (www.salemstate.edu/finaid and Undergraduate and Graduate College Catalog's).
12. What portion of the financial aid you receive must be repaid, and what portion is grant aid (www.salemstate.edu/finaid and Undergraduate and Graduate College Catalog's).
13. How financial aid will be disbursed and the frequency of disbursements. (www.salemstate.edu/finaid).
14. What the interest rate is on any student loan that you have, the total amount you must repay, the length of time you have to repay, when you must start repaying, and what cancellation or deferment provisions apply. Student Loan Office, 2nd floor, Administration Building.
15. To be provided with a copy of your promissory note and repayment schedule (Student Loan Office, 2nd floor Administration Building).
16. If you are offered student employment position, what kind of job it is, what hours you must work, what your duties will be, and what the rate of pay will be (Job Directories and Student Employment Office, 1st floor Administration Building).
17. What criteria are used at the institution to determine whether a student is maintaining satisfactory academic progress and the procedures by which a student who has failed to maintain such progress may re-establish eligibility for federal student financial aid (Undergraduate and Graduate College Catalog's).
18. What special facilities and services are available to handicapped students and which physical plant facilities are readily accessible to handicapped students (Office of Students with Disabilities, Meier Hall 1st Floor).
19. To know that enrollment in an approved college study abroad program approved for credit maybe considered enrollment at Salem State College for the purpose of applying for Title IV Assistance (Center for International Education, South Campus).
20. Campus Security Report-Disclosure of data on crimes committed on campus, in or on a non-campus building or property, on public property, and in dormitories and other residential facilities for students on campus. Information regarding campus safety policies and procedures are also available (Public Safety Building, Central Campus, Loring Ave., direct mailing, www.salemstate.edu/publicsafety/cleary/jeanne_cleary_act.htm).
21. Disclosure of information relative to the Equity in Athletic Disclosure Act, including participation rates, financial support, and other information concerning the College's intercollegiate athletic programs related to gender (www.salemstate.edu/ir/index.htm and Athletic Department, O'Keefe Center).
22. Completion/Graduation rates on the Cohort or first time, degree seeking, full-time undergraduates who enter the institution during the fall term each year (www.salemstate.edu/ir/gradrate.htm).
23. Information on how and where to register to vote and to request the form from the College (www.salemstate.edu).
24. The requirement of officially withdrawing from the College (Undergraduate and Graduate College Catalog; Advising Office and Registrar's Office 1st Floor, Administration Building).
25. Federal Family Educational Loans and Federal Direct Loan Deferments for Performed Services. These are the terms and conditions of deferments for a) service in the Peace Corp, b) Service under the Domestic Volunteer Service Act of 1973, c) Comparable volunteer service for tax-exempt organization of demonstrated effectiveness in the field of community service.
26. For loan borrowers, under Perkins, Federal Family Educational Loan Programs and Federal Direct Loan Program, who dispute the terms of the loan in writing to the appropriate entity and the school, lender, or guaranteed agency, the entity must provide the borrower with information on the availability of the Federal Government's Student Loan Ombudsman Office; toll free 1-877-557-3575; http://www.sfahelp.ed.gov; by mail to: Office of the Ombudsman, Student Financial Assistance, U.S. Department of Education, Room 3012, ROB#3, Seventh & D Streets, 5.W. Washington, D.C., 20202-5144
27. Your Rights Under the Family Education Rights and Privacy Act (FERPA) including:
    Right to and procedure for inspecting and reviewing student's education records.
    Right to and procedures for requesting amendment of student's education records student/parent believes to be inaccurate, misleading, or in violation of student's privacy rights.
    Right to consent to disclosure of personally identifiable information contained in student's education records.
    Right to file complaint with ED for alleged school or educational agency failure to comply with FERPA requirements.
    Right to the criteria used to determine what constitutes a school official and a legitimate educational interest of school's or educational agency's policy is to disclose personally identifiable information from student's educational records under 99.31 without prior consent (Direct mailing, Student Life, Meier Hall, 2nd Floor, Student Handbook).