Course Number & Title:
MIS470-Global Operations Management

Instructor: Team Teaching:
Dr. Pesi Amaria
Dr. Elizabeth Haran
Dr. Craig McLanahan
Dr. Philip Vaccaro

Office Hours:
As Posted on Room HB234C Tel: (978) 542-6668/6632

Description:
An examination of operations management and its application to human, capital, material, equipment, information, and technology resource allocation in the context of diverse social, cultural and economic environments influencing the globalization of marketplace, organization, systems integration, and strategic planning.

Prerequisites: None

Course Objectives:
1. An intermediate level study of Global Operations Management its origins, purpose and future.
2. An understanding of the global operational and competitive challenges of the world as a global village.
3. Involvement of the student in team discussions through case studies; focusing on international issues of management, implementation, integration, strategic planning and global thinking.

Exit Competencies:
Upon completion of the course, the student shall have demonstrated the ability to comprehend, and appreciate global operations management theories, concepts and processes in diverse social, cultural, and economic environments.

Required Text:
Candance Deans and Jaak Jurison: Global Business Environment Boyd & Frazer Publishing Company, MA, USA, (1996)

Course Attendance, Activities, Assignments and Grading Policies:
Attendance at all classes is strongly recommended and College attendance Policy will apply. Regardless of attendance, a student is responsible to study for all missed lectures, and submit all assignments. A student is required to complete readings when assigned, submit all assignments in time, maintain all lecture notes and take all tests and final exam.

Eight class/case study assignments, One mid-term test and a final exam will be given.

Final Grade will be given according to the College Grading Criteria. A student must obtain a minimum of 50% in the final exam to be awarded a final grade.

Schedule Of Class Work: Topics:
Globalization of the Marketplace:
The Information Revolution
The New Global Market Economy
Managing in a Borderless World
The Firm of the Future
The New Global Workforce
Assignment #1

Globalization of the Organization:
Changing Patterns of International Competition
New Strategic Requirements
New Organizational Responses
The Global Operations Manager
Assignment #2

Global Information Systems & Technology:
Global Business Drivers
Global Information Management Strategies
Assignment #3

Global Connectivity:
Global Networks
Competition, Cooperation, and Change
Worldwide Communications & Information Systems
Challenges of Managing Global Networks
Rules of Global Networking
Assignment #4

Management of Global Information Flow:
International Information Needs for Competitiveness
Operations Management Support Systems for Multinational
Business
International Logistics Information Systems
Issues & Policy Implications of Transborder Information Flow
Assignment #5

TEST
Integrating Operational Systems, Technologies, and People across the Globe:
Operational Systems Integration for Globalization
Global Software and Softwhere?
Globalization of Outsourcing - R&D, Manufacturing, Servicing
Global Opportunities and Operations Management Challenges
Organizational, Environmental, Ethical, Economic, and
Cultural Complexities
Assignment #6

Case Studies in Global Operations Management:
Building a Transnational Company
A Global Capability Strategy
Global Transport
Global Information System
Global Research & Development, Manufacturing, Servicing
The Sun Never Sets
Case study assignments #7 & 8

Suggested References:
Prescribed Text Book (see above)

Last Day to Withdraw from Course:
The last day on which withdrawal from course is permitted with "W" grade is the last day of the tenth week of the semester.

College Policy Statement:
"Salem State College is committed to providing equal access to the educational experience for all students in compliance with Section 504 of The Rehabilitation Act and The Americans with Disabilities Act and to providing all reasonable academic accommodations, aids and adjustments. Any student who has a documented disability requiring an accommodation, aid or adjustment should speak with the instructor immediately. Students with Disabilities who have not previously done so should provide documentation to and schedule an appointment with the Office of Students with Disabilities and obtain appropriate services.

For your convenience, the entire Course Information Policy can be found in the Salem State College Catalog.