Mindy Myunghee Jeon
Professional Details
| Title: | Assistant Professor |
| Office: | CC-229 |
| Phone: | 978-542-2382 |
| Email: | mindymyunghee.jeon@salemstate.edu |
Spring Courses
| Cat. # | Term | Course # | Title |
|---|---|---|---|
| 1593 | 01 | HRI450 | Meetings, Conferences, and Conventions |
| 1594 | 01 | HRI500 | Hospitality Internship |
| 3804 | 02 | HRI201 | Hotel Operations Management |
| 3805 | S1 | HRI201 | Hotel Operations Management |
| 4071 | 01 | HRI475 | Casino Operations and Management |
| 4117 | 03 | HRI204 | Food and Beverage Management |
Professional Biography
Ph.D. Iowa State University, Ames, IA.
Foodservice and Lodging Management (FLM)/Department of Apparel Educational Study,
and Hospitality Management (AESHM).
Dissertation: Impact of perceived website quality on customer e-loyalty on a lodging website
MBA Johnson & Wales University, Providence, RI.
Hospitality Administration
MBA KyungHee University, Seoul, South Korea.
Tourism Management
Thesis: Promotional planning for the souvenir industry in Korean tourism destinations
B.A. ChungNam National University, Daejeon, South Korea.
German Language and Literature
Professional Interests
Research Interests: Customer Behavior, Hospitality Information Technology,
Hospitality E-commerce, Lodging Management, and Human Resources Management.
Teaching interests: Tourism Management, Hospitality Marketing, Hospitality
Information Technology, E-commerce, Lodging Management, Human Resources
Management, , Club Management, & Food Sanitary.
Responsibilities
Teaching classes related to Hospitality Management.
Advising students majoring in Hospitality Management.
Supportting departmental efforts to enhance students' learning environment.
Selected Publications
Jeong, M., & Jeon, M (2008). Customer reviews of hotel experiences through consumer
generated media (CGM). Journal of Hospitality and Leisure Marketing, 17 (1/2), 121-138.
Selected Presentations
I-Chrie Confernce:
Jeon, M., & Jeong, M. (2009). A conception framework to measure e-servicescape on a B&B
website. Proceedings of the I-CHRIE Conference 2009. San Francisco, CA.
Jeon, M., & Jeong, M. (2008). Effect of information quality on user behavior in comprehensive
travel-service website. Proceedings of the I-CHRIE Conference 2008. Atlanta, GA.
Graduate Research Conference in Hospitality and Tourism:
Jeon, M., & Jeong, M. (2010). An examination of websites' experiential dimension
affecting customers' return intention to a lodging website. Proceedings of the 15th Annual
Graduate Student Research Conference in Hospitality and Tourism 2010., Washington, D.C.
Jeon, M., & Jeong, M. (2010). Examining associations between customers'
institutional loyalty and e-Loyalty. Proceedings of the 15th Annual Graduate Student
Research Conference in Hospitality and Tourism 2010., Washington, D.C.
Jeon, M., & Jeong, M. (2010). Customers' perception of website service quality from
generations' perspectives. Proceedings of the 15th Annual Graduate Student Research
Conference in Hospitality and Tourism 2010., Washington, D.C.
Jeon, M., & Jeong, M. (2009). Developing a conceptual framework for e-customer loyalty on a
lodging Website. Proceedings of The 14th Annual Graduate Student Research Conference
in Hospitality and Tourism 2009. Las Vegas, Nevada.
Jeon, M., & Oh, H. M. (2009). Customized loyalty strategy and its implications for hospitality
organizations. Proceedings of The 14th Annual Graduate Student Research Conference in
Hospitality and Tourism 2009. Las Vegas, Nevada.
Jeon, M., & Jeong, M. (2008). A hotel performance evaluation - An analysis of an electronic
customer review site. Proceedings of The 13th Annual Graduate Student Research
Conference in Hospitality and Tourism 2008. Orlando, FL.
Poster Presentation
Jeon, M., & Lee, S.J., & Lee, J. (2009). Customer perceived service quality on online TPIs. The
I-CHRIE Conference 2009. San Francisco, CA.
Jeon, M., & Arendt, S. W. (2009). Antecedents of general mangers' gob satisfaction in lodging
organizations: In light of hotel location, rate, and size. The 14th Annual Graduate Student
Research Conference in Hospitality and Tourism 2009. Las Vegas, Nevada.
Personal Interests
Travelling, Gardening, Walking, Hiking, and more...