Academics

Did You Know?

Mindy Myunghee Jeon

Professional Details

Title: Assistant Professor
Office: CC-229
Phone: 978-542-2382
Email: mindymyunghee.jeon@salemstate.edu

Summer Courses

Cat. # Term Course # Title
1930 D1 HRI500 Hospitality Internship

Professional Biography

Ph.D. Iowa State University, Ames, IA.
Foodservice and Lodging Management (FLM)/Department of Apparel Educational Study, 
and Hospitality Management (AESHM).
Dissertation: Impact of perceived website quality on customer e-loyalty on a lodging website

MBA   Johnson & Wales University, Providence, RI.   
Hospitality Administration                                           

MBA   KyungHee University, Seoul, South Korea.   
Tourism Management
Thesis: Promotional planning for the souvenir industry in Korean tourism destinations

B.A.     ChungNam National University, Daejeon, South Korea.       
German Language and Literature

Professional Interests

Research Interests: Customer Behavior, Hospitality Information Technology,
      Hospitality E-commerce, Lodging Management, and Human Resources Management.

Teaching interests: Tourism Management, Hospitality Marketing, Hospitality
      Information Technology, E-commerce, Lodging Management, Human Resources
      Management, , Club Management, & Food Sanitary.

Responsibilities

Teaching classes related to Hospitality Management.

Advising students majoring in Hospitality Management.

Supportting departmental efforts to enhance students' learning environment.

Selected Publications

Jeong, M., & Jeon, M (2008). Customer reviews of hotel experiences through consumer
generated media (CGM). Journal of Hospitality and Leisure Marketing, 17 (1/2), 121-138.

Selected Presentations

I-Chrie Confernce:

Jeon, M., & Jeong, M. (2009). A conception framework to measure e-servicescape on a B&B
website. Proceedings of the I-CHRIE Conference 2009. San Francisco, CA.

Jeon, M., & Jeong, M. (2008). Effect of information quality on user behavior in comprehensive
travel-service website. Proceedings of the I-CHRIE Conference 2008. Atlanta, GA.

Graduate Research Conference in Hospitality and Tourism:

Jeon, M., & Jeong, M. (2010). An examination of websites' experiential dimension
affecting customers' return intention to a lodging website. Proceedings of the 15th Annual
Graduate Student Research Conference in Hospitality and Tourism 2010.,
Washington, D.C.

Jeon, M., & Jeong, M. (2010). Examining associations between customers'
institutional loyalty and e-Loyalty. Proceedings of the 15th Annual Graduate Student
Research Conference in Hospitality and Tourism 2010.,
Washington, D.C.

Jeon, M., & Jeong, M. (2010). Customers' perception of website service quality from
generations' perspectives. Proceedings of the 15th Annual Graduate Student Research
Conference in Hospitality and Tourism 2010.,
Washington, D.C.

Jeon, M., & Jeong, M. (2009). Developing a conceptual framework for e-customer loyalty on a
lodging Website. Proceedings of The 14th Annual Graduate Student Research Conference
in Hospitality and Tourism 2009.
Las Vegas, Nevada.

Jeon, M., & Oh, H. M. (2009). Customized loyalty strategy and its implications for hospitality
organizations. Proceedings of The 14th Annual Graduate Student Research Conference in
Hospitality and Tourism 2009.
Las Vegas, Nevada.

Jeon, M., & Jeong, M. (2008). A hotel performance evaluation - An analysis of an electronic
customer review site. Proceedings of The 13th Annual Graduate Student Research
Conference in Hospitality and Tourism 2008.
Orlando, FL.

Poster Presentation

Jeon, M., & Lee, S.J., & Lee, J. (2009). Customer perceived service quality on online TPIs. The
I-CHRIE Conference 2009. San Francisco, CA.

Jeon, M., & Arendt, S. W. (2009). Antecedents of general mangers' gob satisfaction in lodging
organizations: In light of hotel location, rate, and size. The 14th Annual Graduate Student
Research Conference in Hospitality and Tourism 2009.
Las Vegas, Nevada.

Personal Interests

Travelling, Gardening, Walking, Hiking, and more...