Academics

Did You Know?

Mindy Myunghee Jeon

Professional Details

Title: Assistant Professor
Office: CC-229
Phone: 978-542-2382
Email: mindymyunghee.jeon@salemstate.edu

Spring Courses

Cat. # Term Course # Title
1512 01 HRI201 Hotel Operations Management
1513 01 HRI204 Food and Beverage Management
1514 01 HRI450 Meetings, Conferences, and Conventions
1515 01 HRI500 Hospitality Internship
1997 S1 HRI204 Food and Beverage Management
3424 D1 HRI704 Food & Beverage Management
3835 D1 HRI750 Meetings, Conferences and Convention Management
4043 01 HRI475 Casino Operations and Management

Professional Biography

Ph.D. Iowa State University, Ames, IA.
Foodservice and Lodging Management (FLM)/Department of Apparel Educational Study, 
and Hospitality Management (AESHM).
Dissertation: Impact of perceived website quality on customer e-loyalty on a lodging website

MBA   Johnson & Wales University, Providence, RI.   
Hospitality Administration                                           

MBA   KyungHee University, Seoul, South Korea.   
Tourism Management
Thesis: Promotional planning for the souvenir industry in Korean tourism destinations

B.A.     ChungNam National University, Daejeon, South Korea.       
German Language and Literature

Professional Interests

Research Interests: Customer Behavior, Hospitality Information Technology,
      Hospitality E-commerce, Lodging Management, and Human Resources Management.

Teaching interests: Tourism Management, Hospitality Marketing, Hospitality
      Information Technology, E-commerce, Lodging Management, Human Resources
      Management, , Club Management, & Food Sanitary.

Responsibilities

Teaching classes related to Hospitality Management.

Advising students majoring in Hospitality Management.

Supportting departmental efforts to enhance students' learning environment.

Selected Publications

Jeong, M., & Jeon, M (2008). Customer reviews of hotel experiences through consumer
generated media (CGM). Journal of Hospitality and Leisure Marketing, 17 (1/2), 121-138.

Selected Presentations

I-Chrie Confernce:

Jeon, M., & Jeong, M. (2009). A conception framework to measure e-servicescape on a B&B
website. Proceedings of the I-CHRIE Conference 2009. San Francisco, CA.

Jeon, M., & Jeong, M. (2008). Effect of information quality on user behavior in comprehensive
travel-service website. Proceedings of the I-CHRIE Conference 2008. Atlanta, GA.

Graduate Research Conference in Hospitality and Tourism:

Jeon, M., & Jeong, M. (2010). An examination of websites' experiential dimension
affecting customers' return intention to a lodging website. Proceedings of the 15th Annual
Graduate Student Research Conference in Hospitality and Tourism 2010.,
Washington, D.C.

Jeon, M., & Jeong, M. (2010). Examining associations between customers'
institutional loyalty and e-Loyalty. Proceedings of the 15th Annual Graduate Student
Research Conference in Hospitality and Tourism 2010.,
Washington, D.C.

Jeon, M., & Jeong, M. (2010). Customers' perception of website service quality from
generations' perspectives. Proceedings of the 15th Annual Graduate Student Research
Conference in Hospitality and Tourism 2010.,
Washington, D.C.

Jeon, M., & Jeong, M. (2009). Developing a conceptual framework for e-customer loyalty on a
lodging Website. Proceedings of The 14th Annual Graduate Student Research Conference
in Hospitality and Tourism 2009.
Las Vegas, Nevada.

Jeon, M., & Oh, H. M. (2009). Customized loyalty strategy and its implications for hospitality
organizations. Proceedings of The 14th Annual Graduate Student Research Conference in
Hospitality and Tourism 2009.
Las Vegas, Nevada.

Jeon, M., & Jeong, M. (2008). A hotel performance evaluation - An analysis of an electronic
customer review site. Proceedings of The 13th Annual Graduate Student Research
Conference in Hospitality and Tourism 2008.
Orlando, FL.

Poster Presentation

Jeon, M., & Lee, S.J., & Lee, J. (2009). Customer perceived service quality on online TPIs. The
I-CHRIE Conference 2009. San Francisco, CA.

Jeon, M., & Arendt, S. W. (2009). Antecedents of general mangers' gob satisfaction in lodging
organizations: In light of hotel location, rate, and size. The 14th Annual Graduate Student
Research Conference in Hospitality and Tourism 2009.
Las Vegas, Nevada.

Personal Interests

Travelling, Gardening, Walking, Hiking, and more...