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Kathleen P Hess

Kathleen P Hess

Professional Details

Title: Assistant Professor
Office: CC-129
Phone: 978-542-7316
Resume: Kathleen P Hess [DOC 93KB]

Professional Biography

I received my Ph.D. in Industrial and Organizational (I/O) Psychology at Pennsylvania State University, University Park, in May 1999. My dissertation, "Examination of subtle manifestations of sex discrimination in initial job interviews," entailed detailed analysis of nonverbal communication between the interviewer and a job applicant to better understand subtle sex discrimination. My dissertation advisor was Dr. David V. Day.When nearing the completion of my Ph.D. I decided to gain experience in a small multidisciplinary organization (Aptima, Inc.) that does contract-based technology and training development. I began working for them full time in 1999 and successfully applied I/O psychology to problems such as developing web-based training to prepare leaders for multicultural settings. I have also witnessed, first-hand, the organizational processes that permeate small businesses (e.g., the "growing pains" that occur when an organization goes from 7 to 107 employees; the problems that occur when teamwork is promoted, yet individual behavior is rewarded; the strain that occurs as a flat organization becomes more hierarchical). It is there that I came to understand the importance of personal experience as an educational tool. At Salem State College I have found the perfect opportunity to use these experiences to train the next generation of businessmen and women.

Professional Interests

Gender issues in the workplaceDiscrimination in employment decisionsManagementHuman Resource ManagementLeadershipTraining and professional development


Teaching, mentoring, conducting research, publishing, presenting at conferences, continuous professional development, service to the College and community

Selected Publications

Journal Publications
Olivares, O.J., Peterson, G., and Hess, K.P. (2007). An Existential-Phenomenological Framework for Understanding Leadership Development Experiences. Leadership and Organization Development Journal, 28, 76-91.

Book Chapters
Burke, C. S., Hess, K., Salas, E., Priest, H., Paley, M., & Riedel, S. (2007). Preparing leaders for operation in complex environments: The leadership of multicultural teams. In R. Hoffman (Ed.), Expertise out of context (pp. 403-427). Mahwah, New Jersey: Lawrence Erlbaum Associates.

Burke, C. S., Hess, K., & Salas, E. (2006). Building the adaptive capacity to lead
multicultural teams. In C. S. Burke, L. Pierce, & E. Salas (Eds.), Advances in human performance and cognitive engineering research (pp. 175-211). Oxford, UK: Elsevier Science.

In Press
Hess, K.P., Freeman, J., Coovert, M.D. (2008 in press). CENTER: Critical thinking in Team Decision Making. in M. Letsky and N. Warner (Eds.) Macrocognition in Teams: Theories and Methodologies. Ashgate Publishing Ltd; Aldershot, Hants

Under Development
Burke, C. S., Priest, H. A., Gildea, K., Hess, K., Salas, E., & Riedel, S. (under development). Leadership in Multicultural Military Environments: Guiding Principles and Applications. To be submitted to Military Psychology.

Selected Presentations

Conference Proceedings and Presentations

Burke, C. S., & Hess, K. P. (2006). Warrior readiness in coalition and collaborative teams. Presented to the Army Research Institute's Strategic Advisory Board for the Leading Multinational Teams Program at the Leader Development Research Unit. Ft Leavenworth, KS, August 8, 2006.

Hess, K. A., Burke, C.S., Priest, H., Rosen, M., Salas, E., Paley, & M.J. Riedel, S.L.(2006, May). Facilitating leadership in multicultural teams. In S.J. Zaccaro (Chair), Global at work, but local at heart! Paper presented at the meeting 21st Annual Conference for the Society for Industrial and Organizational Psychology, May 5-7, Dallas, TX.

Priest, H. A., Burke, C. S., Salas, E., Littrell, L. N., Hess, K., Riedel, S. (2006, July). Culture and training for teams: A framework for application. A paper presented at the 1st Annual InGroup Conference. Pittsburgh, PA: July 27-29.

Burke, C. S., Hess, K. P., Priest, H. A., Rosen, M., Salas, E., Paley, M., & Riedel, S. (2005, November). Facilitating leadership in a global community: A training tool for multicultural team leaders. Proceedings of the 2005 Interservice/Industry Training, Simulation, and Education Conference (pp. 1035-1046). Orlando, FL.

Burke, C. S., Salas, E., Paley, M., & Hess, K. (2003, October). Identification of
instructional strategies for training multinational teams: Beyond cultural awareness. Paper presented at the International Conference on Team Resource Management in the 21st century, Daytona Beach, FL.

Personal Interests

Family and Friends

Tools & Resources