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Undergraduate Course Details
Number SMS 376
Title Customer Service in Recreation
Credits 3.0
Distribution V
Winter/Spring 2016 Classes
Sec Ref # Dates Days Times Location Instructor
01 2866 TBA TBA TBA TBA TBA

Description

This course explores customer relations, regional and cultural differences of diverse visitors, and workplace diversity in recreation. The use of effective communication skills and a comparison of customer service models are included. Students will design a customer service policy for a recreation orgranization, customer satisfaction surveys, a training module for employees, and analyze retention rates of visitors/customers. Three lecture hours per week. SMS major elective. Required for the Recreation Management Concentration/Minor. Open to all students.