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Undergraduate Course Details
Number SMS 376
Title Customer Service in Recreation
Credits 3.0
Distribution V
Winter/Spring 2017 Classes
Sec Ref # Dates Days Times Location Instructor
01 4152 1/17/17 - 5/15/17 TBA TBA TBA Ann Marie Gallo


This course explores customer relations, regional and cultural differences of diverse visitors, and workplace diversity in recreation. The use of effective communication skills and a comparison of customer service models are included. Students will design a customer service policy for a recreation orgranization, customer satisfaction surveys, a training module for employees, and analyze retention rates of visitors/customers. Three lecture hours per week. SMS major elective. Required for the Recreation Management Concentration/Minor. Open to all students.