Student Technology Services

Student laptop support...has a new location!

We are now located in room 159 behind the staircase next to the dining hall in Central Campus, Building One.

Hours of Operation:                  

Monday – Thursday, 9 am–7 pm, Friday 9 am–4 pm

(Please note the student laptop support and the helpdesk are closed on weekends and holidays)

Services

During the academic year students can stop in for assistance with wireless or wired network connections, anti-virus software, software library issues, general troubleshooting, warranty support on recommended Dell systems, and other technology related questions.  

The rapid development of new technologies has made using a laptop much more complicated. Check out the student computing guide [PDF] designed to help computer users learn useful habits and develop a better understanding of the technology.

Students with questions about residence campus phone and Internet issues should contact the help desk at 978.542.2036 or send an email to it-helpdesk@salemstate.edu

Wireless

Wireless Internet access is available in all the academic buildings on campus.  Students seeking assistance with the wireless setup are encouraged to make a reasonable effort to establish a wireless connection prior to requesting help. To connect your laptop to the wireless network at Salem State please first connect to SalemStateHelp, open a web browser, and use the Xpress Connect tool.

Computer Labs

There are five computer labs on campus for students to use during open hours. A ClipperCard is required to use the lab equipment and to print. Only single-sided, black and white printing is available in the computer labs at a cost of ten cents per page. Please click here to view lab hours for each location.

 

ACADEMIC LIFE SAVER TIPS

Why wait until something happens before you try to save stuff off your hard drive? Think preventative and make a back up copy. Something you may want to consider before you bring a laptop in to get viruses wiped off the hard drive.

Online storage is a great place to store a duplicate copy of important documents and current assignments; You can also send the files to yourself via an email attachment.

Viruses attack everyone. Learn to recognize valid anti-virus alerts so you don’t fall prey to a hoax virus and add another headache to your academic life.