Xerox Technical Support
The mission of the Departmental Copier Program is to support the educational, promotional and administrative programs and activities of our university departments. To do this, we strive to procure state of the art copiers and well trained on-site technical support. Our goal is to keep the university's departmental copy machines running at optimum quality and reliability, and to help department staff produce the best documents possible.
Purchasing and Materials Management administers all phases of the Departmental Copier Program, including equipment specification, budgeting, procurement, payment and ongoing customer support. Equipment is currently leased from Xerox on a five year basis under terms and conditions negotiated in the Massachusetts Higher Education Consortium contract. Departmental Copier Program Administrator: Dennis Koontz, Purchasing and Materials Management, 978.542.6037.
Customer support for the Departmental Copier Program is provided through a contract with Xerox, known as Xerox Docucare. For assistance, please call 978.542.2679 (or 978.542.COPY) to reach the Xerox Docucare Associate. Please leave a mesasage, as the associate is in the field visiting departments most of the time. You should get a return call within an hour. Please call any time you have an issue with the copier, even if you think you have corrected the situtation yourself. Salem State's Xerox Docucare Associate: Mike Todisco 978.542.2679.
Xerox Docucare support at Salem State University provides the following services:
Responds to all service calls placed at 978.542.2679, makes minor repairs, coordinates all needed special repair service with Xerox service staff , visits machines around campus on daily rounds, coordinates supply ordering and delivery, answers questions about machines, provides basic training on copier usage.
Hours of Operation for Xerox Docucare Customer Support
Monday through Friday 8 am to 4:30 pm
Xerox Copier Supplies
Supplies for copiers are included in our contract at no additional cost to the departments! We do need your assistance to request supplies. Most customers have received a customized Excel template for ordering Xerox supplies for the Xerox copier in their department. You may know it as the PSTD or Parts Supply Transaction Document. When supplies are needed, the PSTD is emailed to firstname.lastname@example.org. The Xerox Docucare Associate will review the PSTD, order the supplies, and facilitate delivery and installation when the supplies arrive. If you have any questions about this item, please contact the Xerox Docucare Associate or Dennis Koontz, Materials Management at 978.542.6037.