Ricoh Technical Support
Purchasing and materials management administers all phases of the departmental copier program, including equipment specification, budgeting, procurement, payment, and ongoing customer support. Equipment is currently leased from Ricoh on a five year basis under terms and conditions negotiated in the departmental copier program administrator: Dennis Koontz, purchasing and materials management, 978.542.6037.
The first phase of the transition to this new contract for copiers and printers on campus as been completed.
The next implementation phase of this project will add new functionality beyond what has been possible in the past. You will be apprised of the implementation plans for these new capabilities as they are ready for launch. We hope you will find them useful in assisting your department to be more efficient and productive. In preparation for implementation of these new functions, please be sure all faculty and staff in your department have a ClipperCard. If they do not, ask that they go to the ClipperCard office in the upper dining commons in the next few weeks to secure one.
Hours of Operation for Ricoh Customer Support
Under the Ricoh contract, a full-time, on-site, factory-trained technician will provide service and support for all Ricoh equipment and for networked laser printers. Ricoh has assigned this responsibility to Michael Solemina, who brings many years of technical expertise and customer service experience to the campus. All calls for Ricoh technical help should go to ext. 2036 or by e-mail to firstname.lastname@example.org. A ticket will be opened, and Michael will respond.
Ricoh Copier Supplies
All Ricoh supplies are included in the Ricoh copier contract including network printers that have been tagged by Ricoh. They will be ordered, stocked and managed by Ricoh. The only thing you have to order is paper. Please note: we do not order supplies for the Ricoh fleet. Please do not order supplies and do not reply to this or any other company that calls to ask you to order Ricoh supplies. Do not give your university procard information to vendors you do not know. If you are solicited by phone or through e-mail, you should contact ext. 2036 or write email@example.com to report the contact.