Computer Service for Faculty and Staff
Faculty and Staff Responsibilities
The following are the responsibilities of all members of the campus computing community:
- maintain up-to-date virus protection
- perform backups of critical data
- maintain the security of logon passwords
- avoid unsafe computing
- use network drives for critical data
The computer repair center provides onsite support for Macintosh and Windows computers and printers. Requests for service or repair should be made to the IT help desk at ext 2036. University-owned laptops should be brought to the repair center at the Stanley Building.
Scope of Service
The repair center will provide support for hardware, operating system, network, and selected applications on supported platforms. Specific services for computers included:
- timely software installations for requested software (departments may be charged for some software and software upgrades)
- problem resolution (operating system, supported software, and network functions)
- hardware repairs for equipment under warranty
The repair center provides support for software upgrades (Win7, Office 2010, Office 2011 for Macs, SPSS) and incident-based troubleshooting, but does not include day-to-day system administration. This means that users retain full control of and responsibility for administration of their systems, including data stored on their systems. Important data should be stored on network drives to prevent data loss.
Supported Platforms and Applications
The software platforms and applications used by faculty and staff include:
- Windows 7
- Mac System 10.4 or later
The Dell advantage program (offering a 3-year lease on a Dell) has been very successful and is recommended for maintaining a current hardware and software configuration. Macintosh and other Windows systems will vary based on manufacturer.
- Microsoft Office Suite 2010 or 2011
- Outlook, OWA, Windows Mail, Macintosh Mail, Outlook 2011
- Microsoft Internet Explorer
- Microsoft Endpoint Protection and Avast Anti Virus
- Outlook Calendar
The repair center currently only provides hardware support for university owned computers. No hardware support will be provided for computers more than six years old.
Hardware support will be offered for university purchased systems until the manufacturer's warranty expires. (Information technology strongly recommends the purchase of three-year warranties with all purchased systems.)
Employee personal laptops
Budget constraints have put the normal refresh program on hold. Faculty who need to replace equipment must seek approval from the department chair and the dean. The standard equipment purchase is a Dell desktop or laptop (one computer per person). A Mac can be purchased, with the understanding that support is not available on campus and all repair work will need to be sent out. When approved and funding received, replacements will be purchased.