Did You Know?

Accounts and Passwords

A unique Salem State user ID (SSU login) is assigned to faculty, staff and students at the upon arrival. This user name is for logging into systems at Salem State. The Salem State user ID and password is the official means for accessing university systems. (Department specific system user IDs are not supported through ITS. See your department contact for assistance.)

With very few exceptions, Salem State user IDs for new faculty, staff and students are created automatically.

For more information about the Salem State user ID, see our frequently asked questions. For assistance with accounts, please contact the IT Helpdesk at 978.542.2036 or it-helpdesk@salemstate.edu.


Your Salem State user ID and password (SSU login) are the key to your network resources (and identity) at the university. This means that if your password is compromised (i.e., shared with others or guessable by others), confidential information, such as student grades, sensitive research and email, can be accessed by others. View our recommendations about creating and securing passwords.

View our recommendations about creating and securing passwords

To activate your SSU login, contact the IT helpdesk for the initial temporary password. You will need to login to your computer or email on our Salem State domain to activate. It should indicate expired and allow you to change your password immediately. To change your password, login to Navigator. For a forgotten password, contact the IT helpdesk.

Your Salem State login and password is the same for Navigator, the wireless network, WebTools, Open Text CMS, OnBase, and library databases.


Department accounts (proxy mailbox) are primarily used for email accounts accessed by multiple staff members. To request an account:

  • Send an email to it-helpdesk@salemstate.edu requesting a department account explaining the need for the account and who should have access, along with what you would like for an email address.

The default Salem State email address for faculty and staff is SSUuserid@salemstate.edu.

The default Salem State email address for students is the firstinitial_lastname@salemstate.edu.

Web access to your staff or faculty email is at mail.salemstate.edu/owa