Laptop Help and FAQ


 How do I download MS Office?

All current students are eligible to download Microsoft Office for free. Visit the online University Software Library at To login, create an account and follow the instructions provided. You then will be able to choose from a variety of software programs to download onto your computer.

What is the difference between Internet Explorer, Firefox and Chrome?

Internet Explorer, Firefox, and Chrome are all web browsers. Each offers subtle differences in functionality and aesthetics but they all provide access to the World Wide Web.

How do I get Windows 8?

Windows 8 operating system can be downloaded for free by all current students. The operating system can be installed only on computers that meet the system requirements.  Visit the online University Software Library at To login, create an account and follow the instructions provided. You then will be able to choose from a variety of software programs to download onto your computer.


What is data backup and why should I backup my data?

A backup is a copy or archive of files that can be recovered in the event that the original files become lost or damaged. It serves as an extra copy of your data in the event your computer crashes or some other unforeseen problem arises. Backups are vital in insuring that you have a copy of important documents in case of data loss, hard drive failure, etc.

How do I backup my data?

Data can be saved onto a portable USB drive, an external hard drive, a CD or DVD. The latest technologies allow users to store data online. If there is a file you would like to backup online, you can logon to your Skydrive account using your Navigator information. There you can save and download your files as you wish.


Where can I get help with CANVAS?

Training for Canvas is available through general Canvas workshops scheduled during the semester. Visit Canvas Training at for more details.


NAVIGATOR is your personal Salem State homepage and is essential to academic success. Students have access to many of the University’s web based resources such as class registration, grading, email, online learning tools, clipper card, and more.

How do I login to Navigator?

Students can login to Navigator by visiting the Navigator website. If it is your first time logging onto Navigator, you will be asked to create a password. Your username is your student ID starting with “S”.

How do I make a password for my SSU email?

Every SSU student already has a school login ID and password, which is the same as your Navigator ID and password. (For example, if your ID is 0123456, your ID for email will be Your password will be the same password you use to logon to Navigator.

How do I get to LIVE email?

You can log into your Live email via using your Navigator login id and password. For instance, if your ID is 0123456, your id for Live email login will be and your password is the same as your Navigator one.


Is there wireless on campus?

Yes. There are wireless access points in each academic building. There are also wireless access points in the common ares and the residence halls.

How do I get on campus wireless?

Wireless access can be gained by connecting your laptop or mobile device to the salemstatehelp network and running the automatic setup tool.

Can my tablet or phone access the schools wireless network?

Yes, your tablet or mobile phone can have access to the schools wireless network. The setup is almost the same as it is for your laptop, where you have to log in with your Navigator username and password to acquire Internet access.

Why do I keep getting Quarantined?

When you get quarantined, your system is not in compliance of the school policy for wireless access. You must have an up-to-date Antivirus on your system.

For more information read the NAC to follow the NAC requirements

How do I get Antivirus?

Antivirus software can be downloaded for free or purchased online  If your computer is not in compliance when arrive on campus you may obtain an anti-virus program using the links provided on the Network Access Control page.

Why can’t I print over wireless?

Printing over wireless is not supported on campus at this time. If you do not have a USB printer, printing is available in ITS computer labs at 10¢ per page also in the Library.



What is the Salem State University laptop requirement?

All Salem State undergraduate students are required to own a laptop computer. The laptops, coupled with Salem State's wireless network, allow students and faculty access to tools that foster community collaboration and learning.

Another benefit for students is the ability to take online or hybrid courses, which require frequent computer access.  Students are also praising their new capabilities in accessing online registration from their laptops, effectively ending long waiting lines to sign-up for courses

Who is eligible to purchase a Dell laptop through Salem State University?

All Salem State students and employees are eligible to purchase the Dell laptop at a discounted price only offered through SSU.

How can I buy the recommended Dell laptop computer?

Order online at

Click on the special offer from Dell link, and then click on the laptop deal for student or employee link.  Then click on the go to button (which will direct you to the Dell site for Salem State University) to purchase.

Note: If you go directly to Dell’s website you may not receive the special SSU discount.

If ordering by phone be sure to mention you are calling to purchase a Salem State University recommended system and refer to the Dell Member Id# printed on the Dell flyer. The member id# can also be obtained by calling the ITS Helpdesk (978) 542-2036.

What does it cost?

Expect to spend approximately $1,100 not including taxes and shipping fees. You may also buy recommended accessories for discounted prices as well.  Log onto the Dell website via to view exact prices.

Is financing available for the purchase?

Yes, financing options are available through Dell for those who qualify.  To find more information and to apply for financing go to Dell’s website.  Consult with the Financial Office for other options.

Is the Dell laptop complete and ready to use when it arrives?

Yes, the Dell laptop comes pre-loaded with Salem State University configured software, and is ready to use upon arrival.

If my laptop is being repaired, can I borrow a loaner?

If you purchased a recommended Dell laptop you will be eligible to use a loaner if your recommended laptop cannot be repaired within 48 hours.  The loaner can be used for the assigned time period during which your laptop is being repaired, and must be returned at the time you pick-up your laptop.

Why standardize?

By standardizing, we can provide the best support (both formal and informal) for a standard laptop computer. The Help Desk in the IT Department is well equipped to handle questions and problems with the standardized laptop model. You will also find an extensive peer-to-peer support group. The model we have chosen is tested for compatibility with the SSU network and comes loaded with the software you will need. On-campus repair is also available for the standard models

I'm a transfer student. Do I need a laptop computer?

Yes. Transfer students as well as all incoming undergraduate students are required to have a laptop computer.

I am an undergraduate, but not an incoming freshman. Can I get a laptop computer? I am a graduate student. Can I still get a laptop computer?

Yes. All students at Salem State University are eligible to purchase a laptop.

When will I receive my laptop computer?

If you purchase a recommended system, you can expect delivery within 10-14 days.

Can I get my laptop computer repaired?

Warranty repairs services for the recommended Dell systems are available to all current students through the Student Laptop Repair Center at Salem State University located in room 159 in the Central Campus building.

Where can I get help with my laptop on campus?

The Student Laptop Repair Center will help you get it set up and configured for use with the Salem State University network. Help is available at the IT Help Desk in Central Campus Monday through Friday.

Do I need a printer on campus?

You do not necessarily need a printer on campus. There are computer labs in each academic building that have printers. There is no maximum number of pages allowed. It is completely up to you to br